In production, the assistant handles 60 customer enquiries a month on WhatsApp, around the clock. It replies in seconds instead of the next business day, and passes 20 of them to the team for custom quotes and special requests, with the full conversation attached.
Sound familiar?
A customer finds your website late at night, has a simple question, and sends a WhatsApp message. Nobody replies until morning, and by then they have already asked someone else. Meanwhile your team spends the day typing the same answers again and again, so the enquiries that really need a person get a slower reply than they deserve.
A typical conversation
IllustrationAnyaWhatsApp
AinaHi, still up? I'm looking at your website packages. Is a booking page included?
AnyaHi Aina! Yes, the business website package can include an online booking page. Do you need it for appointments, or for events?
AinaAppointments. Also I want it linked to my existing calendar, can ah?
AnyaCan, that's usually possible. I'll note it down. Is it a simple one-outlet setup, or do you have a few branches?
Aina3 branches. So how much for that?
AnyaFor a custom setup like yours, a team member will prepare a proper quote for you. I've passed your details over, so you won't need to repeat yourself.
AinaOkay, thanks!
AnyaYou're welcome. Someone from the team will message you here tomorrow morning.
Illustration only, not a real chat.
How it helps
- You get a friendly reply any time, even at 11 pm or on a public holiday.
- You don't have to repeat yourself. The team can see what you already asked.
- You get straight answers to simple questions, without waiting in a queue.
- When your question needs judgment, such as a custom quote, a real person takes over.
Who it's for
Technology providers, professional services, education, retail and online businesses that get regular customer enquiries.
In use
Under the hood
Built on WhatsApp Business with a shared team inbox, smart automation and AI that understands everyday language, so customers can just chat the way they normally do. Every conversation is kept in one place for your team to follow up.
Ready to see it work for your business?
Tell us about your customers and your WhatsApp. We will come back with a plan and a quote.