In production, the assistant handled 350 customer queries in just 2 weeks, end to end on WhatsApp, and captured and qualified 350+ leads, each with a clear stage and follow-up status. It replaced a next-business-day reply with an instant one, and follows up on quiet conversations automatically.
AnyAI use case: Solar enquiry assistant
Solar enquiries answered tonight, auto followed up next days, never left to go cold
Sound familiar?
A homeowner sends a WhatsApp at 10 pm asking about rooftop solar. Nobody replies until morning, and by then they have messaged two other installers. The ones you do reach need the same questions answered every time: roof type, monthly electricity bill, whether they own the home. And the customer who said "let me discuss with my wife first" needs a gentle reminder in a week, but with hundreds of open chats, that reminder rarely happens.
A typical conversation
IllustrationSolar enquiry assistantWhatsApp
FaizalHi, interested in solar for my house. Roughly how much ah?
AssistantHi Faizal, thanks for reaching out! To give you a useful estimate, may I ask a few quick questions? Is it a landed house, and do you own it?
FaizalYes, double-storey terrace, my own house.
AssistantGreat. About how much is your monthly electricity bill, and which area are you in?
FaizalAround RM400. Shah Alam.
AssistantThank you. A home like yours is often a good fit for rooftop solar. I'll pass your details to our consultant, who will prepare a proper quote and can arrange a free site visit.
FaizalOk, but let me discuss with my wife first.
one week later
AssistantHi Faizal, just checking in. Did you get a chance to talk it over? Happy to answer any questions, or book the site visit when you're ready.
Illustration only, not a real chat.
How it helps
- Every enquiry gets a real answer within seconds, day or night, in English or Bahasa Malaysia.
- Customers are asked the right questions naturally, as a conversation and not a long form.
- Nobody is forgotten: interested customers get a friendly, well-timed follow-up, and nobody is pestered.
- When a customer is ready, a consultant takes over with the full conversation in front of them.
- The sales pipeline stays up to date automatically, without manual data entry.
Who it's for
Solar installers and renewable-energy companies, plus any business where the purchase is considered and the decision takes weeks: home improvement with a site survey (roofing, insulation, air-conditioning), energy storage, EV charging and other high-ticket products.
In use
Under the hood
Built on WhatsApp Business with a shared team inbox, smart automation and AI that understands everyday language. It learns from the company's own product and policy documents, keeps each lead's status in a secure database, connects to the sales CRM, and runs on infrastructure the business controls.
Ready to see it work for your business?
Tell us about your customers and your WhatsApp. We will come back with a plan and a quote.